Privacy Policy
Version 1.0 · Effective 8 September 2026
JarlMoto is designed to connect people, businesses and opportunities while protecting personal information. This notice explains the categories of information we may process, why we use them, when information may be shared, and the choices and rights available to users.
1. Information we collect
Depending on the services you use, JarlMoto may process account information such as name, phone number, email, account number and authentication status; seller and store information; listings, photos and descriptions; approximate location; private delivery, pickup or business-address information; messages; orders and transaction records; payment-provider references; payout configuration; delivery and handoff evidence; dispute evidence; reviews; support communications; and technical, device, security and usage information.
2. Public and private information
Marketplace information intended for discovery may be public, including store name, listings, listing images, approximate location and selected seller-profile information. Exact private addresses, authentication credentials, designated payout information, private identity-verification records and other information marked private are not intended to be displayed publicly. JarlMoto uses separate access controls for sensitive operational information where supported by the service.
3. Why we use information
We use information to create and secure accounts; provide marketplace search and listings; enable messaging; process and document transactions; calculate fees; support pickup and delivery; verify handoffs; operate seller tools and wallets; handle disputes, refunds and support; detect fraud and abuse; comply with legal obligations; improve reliability and product design; and, where permitted, communicate service updates or marketing.
4. Legal bases and consent
Depending on the processing, JarlMoto may rely on performance of a contract, steps requested before entering a contract, legal obligations, legitimate interests that do not improperly override user rights, or consent. Where consent is required, it should be specific and affirmative and may be withdrawn subject to applicable law. Marketing consent is separate from the acceptance necessary to create and operate a JarlMoto account.
5. Marketing choices
If you opt in to personalized offers, marketplace news or promotional communications, JarlMoto may use your contact information and relevant account activity for that purpose. You may opt out of marketing communications through the method provided in the communication or applicable account settings. Opting out of marketing does not stop necessary account, security, transaction or service messages.
6. Payments and financial information
Payment and payout services may be provided by regulated or authorized third parties. JarlMoto should store provider references, transaction statuses and appropriately masked destination information rather than sensitive credentials such as payment PINs, one-time passwords or card security codes. Payment providers process information under their own legal and privacy obligations.
7. Location, delivery and verification
JarlMoto may process approximate marketplace location and, when necessary for an authorized transaction, more precise pickup or delivery information. Fulfillment may generate evidence such as timestamps, status events, photos, PIN or QR verification and, for future dispatch services, courier location data where properly disclosed and enabled. We limit access to such information according to its purpose.
8. Messages, safety and disputes
JarlMoto may retain marketplace messages and related metadata to deliver messaging, prevent abuse, support users, investigate fraud and resolve transaction problems. Dispute records may include messages, photos, delivery evidence, transaction history and formal resolution actions. Access is restricted according to user role and case involvement, subject to lawful access requirements.
9. When information is shared
We may share information as necessary with the other party to a transaction; payment, identity, hosting, communications, analytics or delivery service providers; professional advisers; regulators or lawful authorities; and other processors needed to operate JarlMoto. We do not make private information public merely because a user operates a store. We expect service providers to handle information for defined purposes and with appropriate safeguards.
10. International processing
JarlMoto is Kenya-first but uses technology and may eventually serve users across borders. Where personal data is transferred or processed outside Kenya, JarlMoto will seek to use safeguards required by applicable data-protection law and will update this notice as our infrastructure and international operations develop.
11. Retention
We keep personal data only for as long as reasonably necessary for the purpose collected, transaction records, fraud prevention, dispute handling, legal obligations, accounting, security and the establishment or defense of legal claims. Different categories may have different retention periods. Information may be deleted, anonymized or restricted when it is no longer required.
12. Security
JarlMoto uses technical and organizational safeguards appropriate to the nature of the information and continues to improve access controls, monitoring, auditability and separation of public and private data. No internet service can guarantee absolute security. Users should protect their passwords and report suspected unauthorized access promptly.
13. Your privacy rights
Subject to applicable law, users may have rights to be informed about use of their personal data, access it, object to certain processing, request correction of inaccurate or misleading information, request deletion where applicable, withdraw consent, and obtain portable data in qualifying circumstances. Some information may need to be retained despite a request where required for legal, security, transaction or dispute purposes.
14. Children
Services that process children's personal data require additional safeguards and lawful parental or guardian involvement where required. JarlMoto may restrict services by age or introduce age-verification controls for categories where law, safety or payment requirements make them necessary.
15. Automated systems
JarlMoto may use automated tools to detect fraud, spam, prohibited content or unusual activity and to improve marketplace relevance. Where a solely automated decision produces a significant legal or similarly important effect and applicable law requires it, JarlMoto will provide the safeguards and review rights required by law.
16. Changes and contact
We may update this Privacy Policy as JarlMoto adds services or legal requirements change. Material changes will be communicated where appropriate. Privacy and account-support requests can be initiated through the JarlMoto Help Center. Your JarlMoto Account Number may be requested to locate the correct account, but it is not a password and should not replace identity verification for sensitive support actions.